Responsible Gaming at Spinch

Our Commitment to Safer Play

Here at Spinch, we take our responsibility seriously as a licensed operator under the Gaming Board of Anjouan (Union of Comoros). Being licensed means we operate under strict rules designed to protect players, and we go beyond the minimum requirements to make sure our community can gamble responsibly. We at Spinch want every visit to our casino to be a positive one, which is why we've integrated multiple safety features directly into your account settings.

Our Spinch team continuously reviews player activity patterns to identify signs that someone might be gambling beyond their means. While we respect your privacy and autonomy, we also want to be proactive in offering support when it's needed. If our systems flag unusual betting behaviour, our support team may reach out with information about our responsible gaming tools and, where appropriate, suggest a short break or a chat with our customer service team.

Tools to Help You Stay in Control

We provide a full suite of account controls that let you tailor your gaming experience to your own needs. Our safety net includes the following options, all accessible directly from your account dashboard:

• Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit into your account.
• Loss Limits — Define a maximum amount you're willing to lose over a given period.
• Wager Limits — Restrict the total amount you can stake within a specific timeframe.
• Session Time Limits — Receive reminders or automatic logouts after a set period of continuous play.
• Cool-Off Periods — Take a short break from your account, typically ranging from 24 hours to a few weeks.
• Self-Exclusion — Close your account for an extended period, or permanently, if you feel you need a longer break from gambling.

Our Spinch platform makes it simple to activate any of these tools. Once a limit is set, we apply it immediately, and any request to increase a limit is subject to a cooling-off period before it takes effect — this is designed to prevent impulsive decisions made in the heat of the moment. Lowering a limit or activating a more restrictive control, however, takes effect right away.

Self-Exclusion at Spinch

If you feel that gambling is no longer enjoyable or is affecting your daily life, we at Spinch encourage you to use our self-exclusion feature. You can request self-exclusion for a fixed period or indefinitely. During self-exclusion, your account will be suspended, you won't receive marketing communications from us, and you won't be able to log in or place bets. We take these requests seriously, and once submitted, we do not reverse a self-exclusion request before the agreed period has passed, even if you contact our support team asking us to do so.

Our Spinch support agents are trained to handle these requests with care and discretion. If you're unsure which option suits your situation best, our customer service team is available 24/7 via live chat to talk you through the available choices, whether that's a temporary cool-off, a deposit limit, or full self-exclusion.

Recognising the Signs of Problem Gambling

We at Spinch want you to be aware of the warning signs that gambling might be becoming a problem, either for yourself or someone close to you. Some common indicators include:

• Spending more money or time gambling than you originally intended.
• Chasing losses by increasing bets to try to win back money.
• Neglecting work, relationships, or responsibilities because of gambling.
• Borrowing money or selling possessions to fund gambling activity.
• Feeling anxious, irritable, or restless when not gambling.
• Hiding gambling activity from family or friends.

If any of these sound familiar, we encourage you to reach out to our Spinch team or to one of the independent support organisations listed below. Recognising a problem early is often the most important step toward regaining control.

Protecting Underage and Vulnerable Players

Our Spinch casino is strictly for adults. We only allow registration and play from individuals who meet the minimum legal gambling age in their jurisdiction, which is typically 18 or higher depending on local regulations. As part of our verification process, we require valid identification documents before any withdrawal is processed, which helps us confirm that every player on our platform is of legal age.

We also recommend that parents and guardians install filtering software on shared devices to prevent minors from accessing gambling websites, including Spinch Casino. Several free tools are available for this purpose, such as NetNanny, CyberSitter, and Gamban, which can block access to gambling platforms across multiple devices.

Independent Support Organisations

While our Spinch team is always available to assist with account-level tools, we also strongly recommend reaching out to independent organisations that specialise in gambling support. These services are free, confidential, and staffed by trained professionals:

We at Spinch believe that combining our internal tools with these external resources gives you the best possible support network. Whether you need a simple deposit limit or more comprehensive help, these organisations can offer guidance tailored to your specific situation.